Privacy Policy Komboo BV

At Komboo BV (hereinafter referred to as “Komboo”, “we” or “us”), we value the protection of your personal data and transparency about how we process it, in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

 

1. DATA CONTROLLER
   Komboo BV
   Kuringersteenweg 142/0.01, 3500 Hasselt
   [VAT number]
   Email: cheers@komboo.be
   Phone: [your phone number]

 

2. PERSONAL DATA WE PROCESS
   We process the following categories of personal data:

• Identification details: name, first name
• Contact details: address, email address, phone number
• Payment details (via payment provider)
• Business details (for business customers: company name, VAT number, company registration number)
• Order and delivery information
• Correspondence data (e.g., messages via email or contact form)
• Technical data (IP address, browser type, device info) via cookies and analytics tools

 

3. PURPOSES AND LEGAL BASES
   We process your data for the following purposes:

• Execution of a contract (order processing, delivery, customer service, invoicing)
• Compliance with legal obligations (e.g., tax laws)
• Direct marketing (only with your prior consent)
• Improving our products and services (statistics and analysis)
• System protection and fraud prevention

 

4. LEGAL GROUNDS
   We process your data based on:

• Contractual necessity
• Legal obligations
• Your consent (e.g., newsletters, marketing)
• Legitimate interest (e.g., internal administration, service improvements)

 

5. DATA SHARING WITH THIRD PARTIES
   We only share your data with third parties when necessary for the above purposes, including:

• Payment services and providers
• Shipping and logistics partners
• Accounting and administrative service providers
• IT partners and hosting providers

We conclude data processing agreements with these parties to ensure proper protection of your data.

 

 

6. RETENTION PERIODS
   We do not store your data longer than necessary:

• Order-related data: 7 years (mandatory for tax purposes)
• Correspondence: max. 2 years after resolution
• Marketing data: until you withdraw your consent

 

7. SECURITY
   We apply appropriate technical and organizational measures to protect your data from loss, misuse, and unauthorized access.

 

8. YOUR RIGHTS
   You have the right to:

• Access your personal data
• Correct or delete your personal data
• Restrict or object to processing
• Transfer your data to another party
• Withdraw your consent (if processing is based on consent)

You can send your request to cheers@komboo.be. We will respond within 30 days.

 

9. COOKIES
   Our website uses cookies and similar technologies to ensure functionality and to analyze website usage. See our cookie policy for more information.

 

10. COMPLAINTS
    If you have a complaint about how we process your personal data, contact us at cheers@komboo.be. If we cannot resolve it, you have the right to file a complaint with the Data Protection Authority.

 

11. CHANGES
    Komboo reserves the right to amend this privacy policy. We recommend reviewing this policy regularly. Changes will be announced on our website and take effect upon publication.